Honeybee Health
Honeybee
Health
Designing e-prescription medication tools and streamlining order management
Designing e-prescription medication tools and streamlining order management
Designing e-prescription medication tools and streamlining order management
Designing e-prescription medication tools and streamlining order management
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Overview
As an all-encompassing online pharmacy, Honeybee Health provides services to patients nationwide with a focus on abortion medications. At Honeybee, I led the design of 0-to-1 projects, while iteratively designing features to improve our fundamental operations product, Keeper - a tool that tracks order data. I also led weekly design update discussions with our engineering team to scope feature feasibility. I handled projects, including a virtual pharmacy experience for our telehealth partners, the design of a landing page for partners, and the end-to-end design process for a new vertically integrated HBH prescription tool.
As an all-encompassing online pharmacy, Honeybee Health provides services to patients nationwide with a focus on abortion medications. At Honeybee, I led the design of 0-to-1 projects, while iteratively designing features to improve our fundamental operations product, Keeper - a tool that tracks order data. I also led weekly design update discussions with our engineering team to scope feature feasibility. I handled projects, including a virtual pharmacy experience for our telehealth partners, the design of a landing page for partners, and the end-to-end design process for a new vertically integrated HBH prescription tool.
As an all-encompassing online pharmacy, Honeybee Health provides services to patients nationwide with a focus on abortion medications. At Honeybee, I led the design of 0-to-1 projects, while iteratively designing features to improve our fundamental operations product, Keeper - a tool that tracks order data. I also led weekly design update discussions with our engineering team to scope feature feasibility. I handled projects, including a virtual pharmacy experience for our telehealth partners, the design of a landing page for partners, and the end-to-end design process for a new vertically integrated HBH prescription tool.
As an all-encompassing online pharmacy, Honeybee Health provides services to patients nationwide with a focus on abortion medications. At Honeybee, I led the design of 0-to-1 projects, while iteratively designing features to improve our fundamental operations product, Keeper - a tool that tracks order data. I also led weekly design update discussions with our engineering team to scope feature feasibility. I handled projects, including a virtual pharmacy experience for our telehealth partners, landing page for a partners experience, and the end-to-end design process for a new vertically integrated e-prescription tool.
Designing a medication abortion tool
Nectar is a tool I collaborated with the CTO and CEOS of Honeybee. With stringent abortion medication laws, and an existing third-party tool with data privacy issues, SureScripts, the team at Honeybee Health wanted to design an in-house e-prescription tool, Nectar. I started the product design process by leading research with 6 providers, drafting a plan with questions to understand providers' workflows and how they prescribe abortion medications currently. After leading research sessions and synthesizing notes, I mapped the behaviors and pain points into design opportunities and requirements for the MVP Nectar product in FigJam. As the lead designer, I delved into a lo-fidelity ideation phase, thinking through the information architecture and key elements of the tool.
Nectar is a tool I collaborated with the CTO and CEOS of Honeybee. With stringent abortion medication laws, and an existing third-party tool with data privacy issues, SureScripts, the team at Honeybee Health wanted to design an in-house e-prescription tool, Nectar. I started the product design process by leading research with 6 providers, drafting a plan with questions to understand providers' workflows and how they prescribe abortion medications currently. After leading research sessions and synthesizing notes, I mapped the behaviors and pain points into design opportunities and requirements for the MVP Nectar product in FigJam. As the lead designer, I delved into a lo-fidelity ideation phase, thinking through the information architecture and key elements of the tool, synthesizing some of the research into an actionable product experience.
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Nectar is a tool I collaborated with the CTO and CEOS of Honeybee. With stringent abortion medication laws, and an existing third-party tool with data privacy issues, SureScripts, the team at Honeybee Health wanted to design an in-house e-prescription tool, Nectar. I started the product design process by leading research with 6 providers, drafting a plan with questions to understand providers' workflows and how they prescribe abortion medications currently. After leading research sessions and synthesizing notes, I mapped the behaviors and pain points into design opportunities and requirements for the MVP Nectar product in FigJam. As the lead designer, I delved into a lo-fidelity ideation phase, thinking through the information architecture and key elements of the tool.
Designing a medication abortion tool
Nectar is a tool I collaborated with the CTO and CEOS of Honeybee. With stringent abortion medication laws, and an existing third-party tool with data privacy issues, SureScripts, the team at Honeybee Health wanted to design an in-house e-prescription tool, Nectar. I started the product design process by leading research with 6 providers, drafting a plan with questions to understand providers' workflows and how they prescribe abortion medications currently. After leading research sessions and synthesizing notes, I mapped the behaviors and pain points into design opportunities and requirements for the MVP Nectar product in FigJam. As the lead designer, I delved into a lo-fidelity ideation phase, thinking through the information architecture and key elements of the tool.
Streamlining the dispensing experience
Streamlining the dispensing experience
After outlining behaviors, pain points, and design opportunities, I came up with the final prototype for prescribing bundles, a common action for MAB providers. Later, I came up with scalable design components to be used across the suite of Nectar, including settings - configuring favorites, editing provider information, etc.
After outlining behaviors, pain points, and design opportunities, I came up with the final prototype for prescribing bundles, a common action for MAB providers. Later, I came up with scalable design system to be used across the suite of Nectar, including settings - configuring favorites, editing provider information, etc.
After outlining behaviors, pain points, and design opportunities, I came up with the final prototype for prescribing bundles, a common action for MAB providers. Later, I came up with scalable design system to be used across the suite of Nectar, including settings - configuring favorites, editing provider information, etc.
At Honeybee, dispensing medications is a tedious process. Operations team members would cross reference orders in our tool Keeper, alongside an outdated pharmacy- industry tool called Guardian. If a patient orders 3 medications through the Honeybee website, the order is populated in our internal tool, Keeper. Then, a technician has to cross-reference Guardian to make sure the directions for taking the medication are accurate to a doctor’s script. Each order on average takes around 4 minutes to dispense due to the frequent back-and-forth data validation.
At Honeybee, dispensing medications is a tedious process. Operations team members would cross reference orders in our tool Keeper, alongside an outdated pharmacy- industry tool called Guardian. If a patient orders 3 medications through the Honeybee website, the order is populated in our internal tool, Keeper. Then, a technician has to cross-reference Guardian to make sure the directions for taking the medication are accurate to a doctor’s script. Each order on average takes around 4 minutes to dispense due to the frequent back-and-forth data validation.
At Honeybee, dispensing medications is a tedious process. Operations team members would cross reference orders in our tool Keeper, alongside an outdated pharmacy- industry tool called Guardian. If a patient orders 3 medications through the Honeybee website, the order is populated in our internal tool, Keeper. Then, a technician has to cross-reference Guardian to make sure the directions for taking the medication are accurate to a doctor’s script. Each order on average takes around 4 minutes to dispense due to the frequent back-and-forth data validation.
02
I had the chance to first-hand experience how pharmacy technicians use Guardian with Keeper at the HBH office. With both tools open, I completed the dispensing experience for 10 orders to better understand how the process works. After validating the workflow with the users, pharm techs and operations leads themselves, I designed a mid-fidelity prototype that I tested with users themselves, asking them to go through the process of dispensing with the clickable Figma prototype.
I had the chance to first-hand experience how pharmacy technicians use Guardian with Keeper at the HBH office. With both tools open, I completed the dispensing experience for 10 orders to better understand how the process works. After validating the workflow with the users, pharm techs and operations leads themselves, I designed a mid-fidelity prototype that I tested with users themselves, asking them to go through the process of dispensing with the clickable Figma prototype.
I had the chance to first-hand experience how pharmacy technicians use Guardian with Keeper at the HBH office. With both tools open, I completed the dispensing experience for 10 orders to better understand how the process works. After validating the workflow with the users, pharm techs and operations leads themselves, I designed a mid-fidelity prototype that I tested with users themselves, asking them to go through the process of dispensing with the clickable Figma prototype.
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