Honeybee Health / Nectar
Honeybee Health / Nectar
Nectar
Optimizing the user experience for womens' health providers prescribing abortion medications
Nectar
Optimizing the user experience for womens' health providers prescribing abortion medications
Nectar
Optimizing the user experience for womens' health providers prescribing abortion medications
Nectar
Optimizing the user experience for womens' health providers prescribing abortion medications
Overview
The Square Loans product is underwritten through seller eligibility and processing data. We offer two types of loans: flex and term. Flex allows sellers to pay back a percentage of daily sales through their daily processing, while Term, a newer product offering, is paid back in fixed monthly payments, traditional to bank loans. As we introduced more credit products, sellers became confused about their eligibility. I proposed a workshop to help sellers proactively select a loan offer that suits their business best.
Role
Product Designer Workshop Design
Team
UX Research Product Management Engineering
Timeline
2 weeks
Impact
Proposal to Leadership
Overview
The Square Loans product is underwritten through seller eligibility and processing data. We offer two types of loans: flex and term. Flex allows sellers to pay back a percentage of daily sales through their daily processing, while Term, a newer product offering, is paid back in fixed monthly payments, traditional to bank loans. As we introduced more credit products, sellers became confused about their eligibility. I proposed a workshop to help sellers proactively select a loan offer that suits their business best.
Role
Product Designer Workshop Design
Team
UX Research Product Management Engineering
Timeline
2 weeks
Impact
Proposal to Leadership
Problem
Abortion patients' privacy is under threat.
With stringent abortion medication laws in 2023, our telehealth providers became skeptical of prescribing medications directly to the leading pharmacy intake provider - Surescripts. We found an opportunity to better understand telehealth providers needs and hesitations around existing workflows and position Honeybee Health as a trusted pharmaceutical partner.
Problem
Abortion patients' privacy is under threat.
With stringent abortion medication laws in 2023, our telehealth providers became skeptical of prescribing medications directly to the leading pharmacy intake provider - Surescripts. We found an opportunity to better understand telehealth providers needs and hesitations around existing workflows and position Honeybee Health as a trusted pharmaceutical partner.
Problem
Abortion patients' privacy is under threat.
With stringent abortion medication laws in 2023, our telehealth providers became skeptical of prescribing medications directly to the leading pharmacy intake provider - Surescripts. We found an opportunity to better understand telehealth providers needs and hesitations around existing workflows and position Honeybee Health as a trusted pharmaceutical partner.
Problem
Abortion patients' privacy is under threat.
With stringent abortion medication laws in 2023, our telehealth providers became skeptical of prescribing medications directly to the leading pharmacy intake provider - Surescripts. We found an opportunity to better understand telehealth providers needs and hesitations around existing workflows and position Honeybee Health as a trusted pharmaceutical partner.
Problem
Abortion patients' privacy is under threat.
With stringent abortion medication laws in 2023, our telehealth providers became skeptical of prescribing medications directly to the leading pharmacy intake provider - Surescripts. We found an opportunity to better understand telehealth providers needs and hesitations around existing workflows and position Honeybee Health as a trusted pharmaceutical partner.
Problem
Abortion patients' privacy is under threat.
With stringent abortion medication laws in 2023, our telehealth providers became skeptical of prescribing medications directly to the leading pharmacy intake provider - Surescripts. We found an opportunity to better understand telehealth providers needs and hesitations around existing workflows and position Honeybee Health as a trusted pharmaceutical partner.
User Research
Learning about 7 different prescribers' workflow, I used the insights to inform a redefined e-prescription product, encompassing settings, searching for a patient, and prescribing medications easily. I decided to maintain the visual style of the Honeybee Partners Dashboard, to ensure providers can intuitively navigate the existing product experience while prescribing medications. Throughout the process, I considered design elements for allowing doctors to add multiple medications to an order, as we heard providers were typically prescribing the same bundles (< 8 weeks of gestation or >8 weeks of gestation).
User Research
Learning about 7 different prescribers' workflow, I used the insights to inform a redefined e-prescription product, encompassing settings, searching for a patient, and prescribing medications easily. I decided to maintain the visual style of the Honeybee Partners Dashboard, to ensure providers can intuitively navigate the existing product experience while prescribing medications. Throughout the process, I considered design elements for allowing doctors to add multiple medications to an order, as we heard providers were typically prescribing the same bundles (< 8 weeks of gestation or >8 weeks of gestation).
Prescriber Insights from Interview sessions
User Research
What Prescribers Are Saying
Connecting with doctors currently partnering with Honeybee Health, from Hey Jane to Choix, and Just the Pill, we learned about typical behaviors and tools providers use. Typically seeing 10-20 patients a day, the doctors complained about a variety of gaps specific to their practice and software, from tool integration with intake forms, to commonly prescribing the same set of medications for patients.
User Research
What Prescribers Are Saying
Connecting with doctors currently partnering with Honeybee Health, from Hey Jane to Choix, and Just the Pill, we learned about typical behaviors and tools providers use. Typically seeing 10-20 patients a day, the doctors complained about a variety of gaps specific to their practice and software, from tool integration with intake forms, to commonly prescribing the same set of medications for patients.
“I’m so excited about what you guys are doing. We’re looking at different solutions to get away from EHR - we don’t use all the functionality - it’s to keep notes and that’s about it.
Dr. Jillian
Choix
“[I’d like] the ability to have multiple favorites of the same medication where you can write different sig’s. for before 8 weeks and after 8 weeks.
Cindy Adams, NP
Just the Pill
“[We would like] something that’s very simple, that’s customizable where you can template things can increase efficiency is really the goal.
Dr. Lauren
Hey Jane
Selecting a Bundle Medication
Most doctors were used to either prescribing bundle medications, favorite medications on a recurring basis, or less commonly prescribing one-off women's health medication. In the following explorations, I optimized for this common workflow, a large opportunity for womens' health improvement.
Selecting a Bundle Medication
Most doctors were used to either prescribing bundle medications, favorite medications on a recurring basis, or less commonly prescribing one-off women's health medication. In the following explorations, I optimized for this common workflow, a large opportunity for womens' health improvement.
Selecting a Bundle Medication
Most doctors were used to either prescribing bundle medications, favorite medications on a recurring basis, or less commonly prescribing one-off women's health medication. In the following explorations, I optimized for this common workflow, a large opportunity for womens' health improvement.
See all medications in a bundle upon selection + Medication counter
Active/in-progress medications within the wizard
Opportunity
Enhanced Workflows
Addressing many of the painpoints doctors faced in tools like Dr. Chrono, Tebra or MD Toolbox, Nectar solves redundancies in clicking around to prescribe a common workflow for abortion bundles, while allowing doctors to globally set favorite medications.
Opportunity
Enhanced Workflows
Addressing many of the painpoints doctors faced in tools like Dr. Chrono, Tebra or MD Toolbox, Nectar solves redundancies in clicking around to prescribe a common workflow for abortion bundles, while allowing doctors to globally set favorite medications.
Opportunity
Enhanced Workflows
Addressing many of the painpoints doctors faced in tools like Dr. Chrono, Tebra or MD Toolbox, Nectar solves redundancies in clicking around to prescribe a common workflow for abortion bundles, while allowing doctors to globally set favorite medications.
Opportunity
Enhanced Workflows
Addressing many of the painpoints doctors faced in tools like Dr. Chrono, Tebra or MD Toolbox, Nectar solves redundancies in clicking around to prescribe a common workflow for abortion bundles, while allowing doctors to globally set favorite medications.
Opportunity
Enhanced Workflows
Addressing many of the painpoints doctors faced in tools like Dr. Chrono, Tebra or MD Toolbox, Nectar solves redundancies in clicking around to prescribe a common workflow for abortion bundles, while allowing doctors to globally set favorite medications.
Opportunity
Enhanced Workflows
Addressing many of the painpoints doctors faced in tools like Dr. Chrono, Tebra or MD Toolbox, Nectar solves redundancies in clicking around to prescribe a common workflow for abortion bundles, while allowing doctors to globally set favorite medications.
Outcomes
Throughout usability tests with providers, we learned our customers wouldn't switch to another e-prescription tool if there weren't integrations with their EHR. Due to technical limitations and constraints, the team decided not to pursue developing Nectar further.
Outcomes
Throughout usability tests with providers, we learned our customers wouldn't switch to another e-prescription tool if there weren't integrations with their EHR. Due to technical limitations and constraints, the team decided not to pursue developing Nectar further.
Outcomes
Throughout usability tests with providers, we learned our customers wouldn't switch to another e-prescription tool if there weren't integrations with their EHR. Due to technical limitations and constraints, the team decided not to pursue developing Nectar further.