Square(Block)
Square (Block)
Rethinking the credit experience for sellers
Skills
UX Design
User Research
Team
Sang Lee
Mathilde S.
Date
2022
We offer two types of loans for sellers: flex and term. Flex is a loan paid back as a percentage of daily sales, while term is a loan paid back in fixed monthly payments. As we introduced new credit products, we wanted to ensure sellers had autonomy in choosing a loan offer that worked best for their businesses. I led a cross-functional workshop with research, engineering, and content to brainstorm a variety of ideas to simplify the experience for sellers.
Knowing 85% of sellers typically take out loans when it aligned with timing for their business (from a survey conducted by the lead user researcher), whether it was the need for a new refrigerator or expanding locations, framing the HMW question around this key insight was crucial. During the workshop, I divided each specialty into separate groups. Each group brainstormed ideas to view, evaluate, and choose a loan, in a mad-libs exercise, eventually settling on a particular idea they expressed using a Concept Design framework. Subsequently, I translated each into the 3 distinct Figma visions displayed below.
We offer two types of loans for sellers: flex and term. Flex is a loan paid back as a percentage of daily sales, while term is a loan paid back in fixed monthly payments. As we introduced new credit products, we wanted to ensure sellers had autonomy in choosing a loan offer that worked best for their businesses. I led a cross-functional workshop with research, engineering, and content to brainstorm a variety of ideas to simplify the experience for sellers.
Knowing 85% of sellers typically take out loans when it aligned with timing for their business (from a survey conducted by the lead user researcher), whether it was the need for a new refrigerator or expanding locations, framing the HMW question around this key insight was crucial. During the workshop, I divided each specialty into separate groups. Each group brainstormed ideas to view, evaluate, and choose a loan, in a mad-libs exercise, eventually settling on a particular idea they expressed using a Concept Design framework. Subsequently, I translated each into the 3 distinct Figma visions displayed below.
We offer two types of loans for sellers: flex and term. Flex is a loan paid back as a percentage of daily sales, while term is a loan paid back in fixed monthly payments. As we introduced new credit products, we wanted to ensure sellers had autonomy in choosing a loan offer that worked best for their businesses. I led a cross-functional workshop with research, engineering, and content to brainstorm a variety of ideas to simplify the experience for sellers.
Knowing 85% of sellers typically take out loans when it aligned with timing for their business (from a survey conducted by the lead user researcher), whether it was the need for a new refrigerator or expanding locations, framing the HMW question around this key insight was crucial. During the workshop, I divided each specialty into separate groups. Each group brainstormed ideas to view, evaluate, and choose a loan, in a mad-libs exercise, eventually settling on a particular idea they expressed using a Concept Design framework. Subsequently, I translated each into the 3 distinct Figma visions displayed below.
Fika is a community and responsive web application I built with 2 friends in New York. When the pandemic hit and everyone was forced to work from home, it became more difficult to connect with others. We wanted to create a way for creatives to easily collaborate over a ritual that we frequent when networking - coffee. Coffee is just the spark to collaborations, design gigs, mentorship and more.
Square
Rethinking the credit experience for sellers
Skills
UX Design
User Research
UserTesting.com
Team
Sang Lee
Mathilde S.
Date
2022
Square
Rethinking the credit experience for sellers
Skills
UX Design
User Research
UserTesting.com
Team
Sang Lee
Mathilde S.
Date
2022
Business Financing Options
Business Financing Options
Business Financing Options
Side-by-side loan comparison
Loan Recommendation Wizard
Side-by-side loan comparison
Business Financing Options
Loan Recommendation Wizard
Loan Recommendation Wizard
Loan Recommendation Wizard
As a result of the credit union workshop, we proposed the product experiences to leadership and received buy in the side-by-side loan comparison solution. While this project wasn't launched during my time at Block, the workshop and ideation contributed to an experience that would revolutionize how sellers perceive credit products.
As a result of the credit union workshop, we proposed the product experiences to leadership and received buy in the side-by-side loan comparison solution. While this project wasn't launched during my time at Block, the workshop and ideation contributed to an experience that would revolutionize how sellers perceive credit products.